Success Story

Global Supermarket Chain

  • New US eCommerce site & global platform being developed simultaneously inhouse. Client needed external experience of eCommerce to validate go-to-market risks

  • End-to-end monitoring needed reviewing.

  • Organisational design was in flux with many parties unaware of activity & plans across large agile team (c500 people).

  • Worked collaboratively across multiple countries and teams

  • Undertook a detailed and focused diagnostic review of their eCommerce plans and activities

  • Reported back to global team as well as internal dev house & US operational team

  • Acted as honest broker between multiple internal parties

  • Maintained our Independent, agnostic approach at all times whilst speaking truth to power (trusted advisor)

  • Detailed risks within program across business & technology

  • Recorded customer journeys to ensure clear monitoring at all stages from both tech & business POV

  • Prioritised risks for launch, highlighting red flags

  • Presented a clear set of prioritised risks (80+) and potential mitigations to Senior Leadership team

  • Launch risks understood from a reputational perspective

  • Created a “get to good” programme to recover potential lost business revenue

  • Ran workshops with senior teams

  • Clarified responsibilities across teams

  • Developed disaster recovery plans for multiple potential failures

  • Led major incident assessment methodology

  • Assembled detailed customer journeys against which future plans can be mapped

Client Situation

Our role

The results

Image of client team
Image of client team
Our role
Our role
the results a trophy
the results a trophy